Support
Email support@novalabs.ltd. We respond within one business day, Monday to Friday.
What to include
To help us answer quickly, please include:
- Your Revit version (for example, Revit 2025 and its update level).
- Your Codex version.
- The diagnostics text from Codex, copied and pasted into your email.
- What you did, what you expected and what happened instead.
About sample files and client drawings
Never send client drawings unless you have permission to share them.
Please prefer a synthetic sample: a small DXF you create that reproduces the problem without any client or project information.
Before you write
- Check the list of entity types Codex converts today. DWG files must be saved as DXF first, and some entity types are not yet supported.
- If your download link has expired, see how Codex downloads work.
Other contacts
- Billing, invoices, seat changes and refunds: billing@novalabs.ltd
- Enterprise licensing, evaluations and larger deployments: sales@novalabs.ltd
- Feature requests and product feedback: feedback@novalabs.ltd
- General questions about guides and resources: help@novalabs.ltd
- Privacy requests: privacy@novalabs.ltd
- Legal notices: legal@novalabs.ltd
- Security vulnerabilities: security@novalabs.ltd (see our security.txt)