Refund Policy

Last updated: 13 November 2026

1. Codex subscriptions

• You can request a full refund within 14 days of your first purchase of a Codex subscription term (Professional or Annual).
• Renewals are not covered by this 14-day window. You can cancel at any time to stop the next renewal; cancellation takes effect at the end of the paid term.
• When a subscription is refunded, the license for the refunded seats ends.
• Enterprise agreements follow the refund terms in the agreement.

2. Digital downloads

• Digital downloads are refundable within 14 days of purchase if the file is defective or not as described.
• Please contact us first: we can often fix the problem by sending a working file.
• The Detail Library QA Checklist is free, so there is nothing to refund.

3. Evaluations

Guided evaluations are free of charge, so there is nothing to refund.

4. How to request a refund

Email billing@novalabs.ltd with your order number or receipt, the email address used for the purchase and a short description of the reason. Approved refunds are returned to the original payment method through our checkout provider.

5. Your legal rights

Nothing in this policy limits any rights you have under applicable law that cannot be waived or excluded. Where the law gives you a right to a refund or remedy beyond this policy, that right applies.

6. Contact

Nova Labs LLC
30 N Gould St, Ste R
Sheridan, WY 82801
US
billing@novalabs.ltd